What Customers Are Saying About FIAT of The Main Line


  

Monday, September 5, 2016

Subject: Thank You
 
Hi Edgar,
I hope you had a great summer. I just wanted to say thank you for all of your help with getting me a replacement Fiat 500L. I know you invested a significant amount of time in the process and I just wanted you to know how much I appreciated all that you did. I actually just sent an email to Mr. Marchionne and Mike MacDonald at corporate Fiat. I have pasted the email below so you can see what I sent. I hope all is well with you and your family. I am sure I will see you when I am down for an oil change. Take care.

Thanks Again,
Melissa Brown
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Dear Mr. Marchionne,

On Sunday, March 13, 2016, I emailed you a lengthy email about my concerns for my 2014 Fiat 500L. At that time I was not         completely sure that I was using a legitimate email address. Much to my surprise, the email reached you and the immediate         response demonstrated how much you believe in the Fiat product. On the very next day, I received a voice message from Mike     MacDonald following up on my concerns. After his prompt and attentive communication by phone and email, he presented me     with a solution on Friday of that same week. On Friday afternoon, Mr. MacDonald left me a voice message stating that he             reviewed all of my concerns and spoke with the dealership. In his message, he offered me a replacement vehicle. His message     left me speechless and shocked. It almost seemed too good to be true. Mr. MacDonald validated my concerns and quickly and     efficiently remedied the problem.
 
I think in life that we can be quick to complain but do not always take the time to say thank you. So thank you for the listening     and finding a solution to my situation. I truly appreciated working with Edgar Floyd at the Jeff D'Ambrosio Auto Group in Frazer.     I was concerned that my initial email to the corporation might ruin the relationship that I had with the dealership, but Edgar did     not allow it to comprise the client/customer relationship. He was supportive throughout the entire process. We had frequent         communication and he worked diligently to help complete the exchange. The other staff that I encountered at the dealership         were friendly and accommodating. It was a pleasant experience working with everyone.
 
I want you to know that each person that I encountered through the process made me feel like a VIP and had a vested interest     in resolving my problem. To speed up the process, a car was located in California and it was shipped to Pennsylvania in an         enclosed trailer. Edgar took the time to snap a picture and text it to me so I could see how the car was shipped and also let me     know that it had arrived. It was those little details that made feel like I was receiving first-class treatment.
 
So thank you for your help and for having a team who collectively provided top-notch service.
 
Sincerely,
Melissa Brown


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