Customer First

From Left to Right:
Dominick Demarzo (FCA Area Sales Manager), Jeff D'Ambrosio (Owner), James Kinsey (Director of Mid-Atlantic Business Center) and Bruce Hazelden (Senior Service and Parts Director)

Committed to Putting the Needs of our Customers First

Fiat of the Main Line is a Proud Recipient of FCA's Customer First Award For Excellence

Here at Fiat of the Main Line, our team is proud to be among a group of elite new car dealerships that have been proven to provide the best sales and customer service experiences. Addressing five key pillars related to performance, customer service, training, and employee satisfaction, this award is a testament to the commitment that our team has made to our Philadelphia, Downingtown, West Chester and Norristown area customers.

"We are extremely impressed with the accomplishments these dealerships have been able to achieve in a short amount of time," said Al Gardner, Head of Network Development, FCA - North America. "We gave our dealer body the challenge to join us in focusing on increasing our customer satisfaction, loyalty and service retention and through the core pillars of this initiative, these dealers have shown that it's achievable. These dealerships will be able to proudly differentiate themselves as elite stores by being winners of the inaugural Customer First Award For Excellence."

Stop by Fiat of the Main Line to Experience the Difference

Whether you're interested in learning more about this prestigious award, or are ready to begin shopping this year's lineup, we invite you to stop by Fiat of the Main Line to speak with a member of our dedicated sales team. Conveniently located in Malvern, PA, and just around the corner from Philadelphia, Downingtown, West Chester and Norristown, we look forward to seeing you soon.

The Big Picture

To create a more positive customer experience, and stronger relationships, the Customer First Award for Excellence process addresses five key pillars: 


Let Us Show You the Customer First Difference


  • Monday 9:00am - 9:00pm
  • Tuesday 9:00am - 9:00pm
  • Wednesday 9:00am - 9:00pm
  • Thursday 9:00am - 9:00pm
  • Friday 9:00am - 9:00pm
  • Saturday 9:00am - 6:00pm
  • Sunday Closed


Fiat of the Main Line

487 Lancaster Ave
Directions Malvern, PA 19355

  • Studio: (888) 313-1007
  • Service: (888) 384-6973
  • Parts: (877) 440-0120

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